Support
Need help with a pack, purchase, or your account?
Tell us what happened and any error message you see. For a website purchase, include your checkout email and order reference. In the mobile app, Settings → Email us includes your Support ID.
Find my web photos → · Delete your account and data
Website photoshoots
Find your photos. Open My photos. Your browser usually remembers your galleries. On another browser or after clearing website data, enter the email you used at checkout to find them again. Your delivery email also has your finished photos attached.
Save your photos. Choose Save or Download in your gallery. On iPhone, tap Save or share photos, then choose Save Image or Save Images to add them to Photos. You can also save the attachments from your delivery email.
Purchase or refund help. Website payments go through Stripe. If your payment completed but your shoot is missing, or you need help with a web purchase, email support@beanywhere.app with your checkout email and order reference from checkout or your receipt.
Reshoots. Each shoot includes three individual reshoots. Check your gallery for availability and the deadline. Before you use one, you can save the current photo and review which photo will be replaced.
Mobile app purchases and packs
Open Your packs to check its status and use any retry or support option shown. If you’re still stuck, email us with your Support ID and the pack or purchase details.
Android: A pending Google Play payment must complete before your pack is available. Check the payment status in Google Play, then reopen BeAnywhere. If payment completed but your pack is missing, contact us for help.
Restore mobile packs on a new phone
iPhone: If you previously connected your packs to Apple, open Settings → Save & restore packs on your new Apple device and use the same Apple Account.
Android: If you previously connected your packs to Google, open Settings → Save & restore packs on your new Android device and use the same Google account.
Restored packs may take a few minutes to appear. Contact us if you need help finding your packs.
Mobile app refunds
iPhone: App Store refund requests are handled by Apple at reportaproblem.apple.com under Apple’s policies.
Android: See Google Play’s refund options or contact us for purchase support. Refunds are subject to applicable law and Google Play’s policies.
Contact us if you need help with a pack that did not finish.
Delete your BeAnywhere account and data
Website: Open My photos → Photo settings to remove saved selfies or delete photos created in that browser. For a gallery recovered from another browser, or to request account and contact-data deletion, email us with your checkout email and order reference.
Mobile app: You can delete your BeAnywhere account and associated data under Settings → Delete account.
You can also request deletion by emailing support@beanywhere.app, including if you no longer have the app. Tell us whether you used the website, iPhone, or Android and include your checkout email, order reference, Support ID, or linked account email if available. We may need to verify account ownership before completing your request.
To delete just your uploaded photos and generated packs in the app, choose Settings → Delete photos & packs.
Copies already saved to your device, shared, screenshotted, or delivered by email remain outside BeAnywhere. See our Privacy Policy for what is deleted and the limited records retained for accounting, security and related purposes.